Responsible Gambling at Spinago Casino
At Spinago Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always be a form of entertainment — never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience on our platform.
Our Commitment to Safe Gaming
Spinago Casino operates under a strict responsible gambling framework in compliance with Australian consumer protection standards and international best practices. We actively promote responsible gambling across all areas of our platform and provide tools, resources, and support to help players make informed decisions about their gaming habits.
Know the Signs of Problem Gambling
Problem gambling can affect anyone. It's important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Chase losses by continuing to gamble after losing
- Borrow money or sell possessions to fund gambling
- Feel anxious, irritable, or restless when not gambling
- Neglect work, family, or personal responsibilities due to gambling
- Lie to friends or family about your gambling habits
- Use gambling as a way to cope with stress, depression, or anxiety
- Feel unable to stop gambling even when you want to
If any of these signs sound familiar, we strongly encourage you to seek help immediately.
Responsible Gambling Tools at Spinago
We provide a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a cooling-off period of up to 7 days.
Loss Limits
Define the maximum amount you are willing to lose over a set period. This helps you stay within your budget and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your time limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable periodic reminders that display how long you have been playing and how much you have spent during your current session. These pop-up notifications help you stay aware of your activity.
Cool-Off Period
If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, or up to 30 days. During this time, you will not be able to log in or place bets.
Self-Exclusion
If you feel that gambling is negatively impacting your life, you can request a self-exclusion from Spinago Casino. Self-exclusion periods are available for 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account will be suspended, and you will not receive any promotional communications from us.
To request self-exclusion, please contact our support team at [email protected] or use the live chat feature available 24/7 on our website.
National Self-Exclusion — BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed Australian online wagering services simultaneously. Registration is free and can be completed online.
Visit the official BetStop website: www.betstop.gov.au
Once registered with BetStop, Spinago Casino is legally required to close your account and prevent you from opening a new one for the duration of your exclusion period.
Protecting Minors
Spinago Casino strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process. If we suspect that a minor is attempting to access our platform, we will immediately suspend the account and conduct a full investigation.
We encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. The following tools can help:
Support Organisations in Australia
If you or someone you know is struggling with gambling, free and confidential help is available. We encourage all players to reach out to the following organisations:
Gambling Help Online
Free, confidential support available 24 hours a day, 7 days a week.
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858
Lifeline Australia
Crisis support and suicide prevention services available 24/7.
Website: www.lifeline.org.au
Phone: 13 11 14
Beyond Blue
Mental health support for anxiety, depression, and related issues.
Website: www.beyondblue.org.au
Phone: 1300 22 4636
MensLine Australia
Professional telephone and online support for men.
Website: www.mensline.org.au
Phone: 1300 78 99 78
Financial Counselling Australia
Free financial counselling for people experiencing financial difficulty related to gambling.
Website: www.financialcounsellingaustralia.org.au
Phone: 1800 007 007
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks during your gaming sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol
- Balance gambling with other leisure activities
- Keep track of the time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Contact Our Responsible Gambling Team
If you have any questions about our responsible gambling tools or need assistance activating any of the features described on this page, our dedicated support team is available 24 hours a day, 7 days a week.
- Email: [email protected]
- Live Chat: Available directly on our website at www.spinago.com
This Responsible Gambling page was last updated in June 2026. Spinago Casino is dedicated to continuously improving our responsible gambling practices to ensure the wellbeing of all our players.
